Frank Shines: AI-Powered Digital Transformation Grounded in People-Focused Lean Six Sigma; Author, Speaker, Military Veteran
Frank “Rio” Shines is a former IBM Principal and Air Force Officer. He has trained and competed with Olympic athletes, flown military jets and traveled the world as an award-winning business and technology consultant and executive with Ernst & Young and IBM. Frank has lived abroad in Europe, the Azores Islands and Rio de Janeiro, Brazil, from where he gets his nickname, “Rio.”
Frank Shines is the former Director of Continuous Improvement and Analytics with Accredo, an Express Scripts company. He is now working at the intersection of AI-Powered Digital Transformation, grounded in the proven principles of Lean Six Sigma Quality and Process Improvement. The ideas and opinions here reflect those of Frank Shines and are in no way affiliated with his current or former employers.
With a background in Marketing Statistics, Sales and Operations functions for Hi Tech, Healthcare, Energy and Aero Space & Defense industries, Frank has worked at all levels of organizations from shop floor operations to the executive suite.
Mr. Shines has over 25 years of business leadership and consulting experience working with Fortune 500, Global 2000 corporations as well as tech start-ups and small and midsize enterprises (SME, SMB). He has advised military brass, government officials and business executives from Europe, Asia, USA, Canada and Latin America with a focus on disruptive technology strategies, organizational transformation, applied statistics (AI, Machine Learning, RPA, BI, Social Data, Big Data Analytics) and Lean Six Sigma business process improvement / automation.
Frank has been published by John Wiley & Sons and is the author of two books. He has also reviewed and written introductions and recipient forewords for author and Crosby Medal recipient Forrest Breyfogle’s, Implementing Six Sigma and Integrated Enterprise Excellence.
Frank is currently working on, “Our Phygital Future: How Artificial Intelligence is Connecting Physical Stuff with Digital Smarts” and the second edition of “The New Science of Success.”
Frank’s Advisors and Mentors
- Dr. W. Edwards Deming. Frank spoke with Dr. Deming three months prior to his 1993 death. He was inspired by Deming and Dr Yoshida to pursue a career of quality and applied stats with a focus on people and humanity.
- Forrest Breyfogle. Long time friend and fellow ex-IBMer. Forrest is one of the leading authorities on Lean Six Sigma, Smarter Solutions
- Dr Mikel J. Harry. We lost a great American on 25 Apr 2017…RIP. Co-Founder of Six Sigma and a Mentor. I spent time with Dr. Harry at his Arizona ranch when he was working from his home office with ASU on the video recording sessions. I later beta-tested those 1,200 Lean Six Sigma videos prior to the launch of MindPro. His aim was to make Lean Six Sigma affordable to the masses, not just the elites, he told me.
- Dr. Kevin Davis. Professor at US Air Force Academy, Frank’s Academic Advisor and commissioning officer while at USAFA
- Dr. Daniel Denison. Countless successes with Organizational Change Management using the Denison Culture Survey and Action Plans. The most practical approach to people change and culture — Denison ties cultural attributes to top and bottom line results.
- Umer Qureshi. Tech Advisor on Web, SEO, Mobile, RPA. Frank is mentoring Umer on Lean Six Sigma and machine learning.
What’s Hot: Digital Transformation, $2 Trillion
Digital Transformation through artificial intelligence, machine learning, robotics and big data analytics is one of hottest topics in business today. The $22 trillion dollar global retail industry is in freefall as Amazon unleashes wave after wave of digital disruption through e-commerce, AWS, Alexa speakers, mobile devices and media. The majority of all Web and Mobile advertising dollars are swept up by Google and Facebook. Global banking financial services and insurance executives are reeling from fintech startups from Silicon Valley to Boston. But these are only the initial placid ripples of a coming digital tsunami that will impact healthcare, manufacturing and other industries in the coming months and years.
PricewaterhouseCoopers estimates a $2 trillion economic impact from robotics process automation (RPA) digital transformation. The firm projects that 45% of work activities can be automated. Today, software / hi-tech, banking /financial services industries are leading this revolution, with healthcare and retail lagging, according to a joint KPMG, HFS Research study titled, the “State of Operations and Outsourcing 2017.”
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